Categories for Customer Service

6/ Oct

Increase Revenue Through Customer Service

Increase Revenue Through Customer Service

Today’s business world has gone beyond simply having a good product or service at a reasonable price. Social media has increased the importance of customer service, with 78% of online customers recommending the brand to a friend after having a great service experience. What is the consequence of bad customer service? Recent research suggests that it costs companies $338.5 Billion a year in lost revenues.  86% of customers quit doing business with a brand due to bad customer service. It costs 6-7 times more to acquire a new customer than... Read More >


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