smartSESSIONS: Effectively leading challenging personalities

Challenging personalities exist in most organizations and at times can create a toxic environment that destroys morale, impairs productivity, and interferes with collaboration. Successful leaders are able to quickly recognize these individuals and minimize their negative impact while maximizing performance.

This session will examine how our personalities are developed and provide a framework to describe and discuss them. Using this knowledge, we will explore some of the difficult personalities we commonly find in organizations today and provide insight into the communication and leadership styles that achieve positive results.

What you will walk away with:

• Identify and manage challenging personalities
• Manage your instinctive reactions to avoid unfavourable outcomes
• Resolve interpersonal issues to maintain team motivation and focus

Don’t miss our other sessions! Learn more.