Applecare Technician Training

Apple Certified Macintosh Technician Training

Apple Certified Macintosh Technician (ACMT) certification verifies the ability to perform basic troubleshooting and repair of both desktop and portable Macintosh systems, such as iMac and MacBook Pro under Applecare.  ACMT certification exams emphasize identifying and resolving common Mac OS X problems, and using Apple Service and Support products and practices to effectively repair Apple hardware.  This 7-day class teaches students how to identify and resolve issues with Apple desktop and portable computers under Applecare.  You will learn Apple hardware specifications, troubleshooting techniques, component isolation steps, take-apart procedures, and general service guidelines and resources: everything you need to diagnose and repair Apple computers.  To become ACMT certified students must successfully complete both the Macintosh Service Certification Exam and the Mac OS X 10.9 Troubleshooting Exam.  Both exams are included in the price and will be written during the course.

Please note: Being ACMT certified does not immediately give you access to a GSX account or allow you to repair Apple computers under Applecare. You will need to be employed by or become an Apple Authorized Service provider, the details of which can be found here.

***Have broken machines? Bring them with you and diagnose them in class!***

**Have iPads in your organization? Learn how to repair them in iPad Repair 101!**

Who Should Attend?

  • People interested in becoming Apple Certified Technicians
  • Service technicians who want to expand their service repair skills
  • Help desk personnel at schools and businesses
  • Mac consultants


  • A minimum of 3-6 months experience with Mac OS X
  • It is recommended that you have basic troubleshooting experience or equivalent to Mavericks 101

Courses Bundled

Applecare Technician Training


Day 1

  • Resources & References
  • Troubleshooting Skills
  • OS X Installation and Recovery
  • File System
  • Security and Privacy in OS X

Day 2

  • Securing Content with Accounts
  • Securing Content with Permissions
  • Securing Content with Backup Solutions
  • Troubleshooting Applications
  • Troubleshooting Startup

Day 3

  • iCloud Accounts
  • Connecting Over a Network
  • Wireless Networking
  • OS X Troubleshooting Exam

Day 4

  • ESD Safety
  • Embedded Battery Safety
  • Power Management
  • Service Diagnostics
  • Component Isolation
  • Product Lab (Mac mini)

Day 5

  • Product Lab (Mac mini, Mac Pro, iMac)


Applecare Technician Training - Part 2

Day 6

  • Product Lab (iMac, MacBook Air, MacBook Pro 13-inch)

Day 7

  • Product Lab (MacBook Pro 13-inch, MacBooks Pro 15-inch)
  • Hardware Exam